Poona Roonz, ACN, has been providing dedicated Apple Macintosh-based support services to small businesses, designers and creative professionals, as well as families and home users in Marin County since 1988. Mac+Tech is certified by Apple as a member of the Apple Consultants Network (Mac OS X Tiger, 10.4).
THE MISSION
Make it easy to do complex things. When it stops working, get it to work. Most importantly: empower my clients without burdening them with technical issues. A lot of my work is showing people how to do things more easily (training). I also do all those technical things you’d expect – setting up networks in homes and offices, wireless, automatic back-ups, configuring email accounts, data recovery, upgrades, and much more.
ON-SITE SUPPORT
I can usually schedule an appointment within a day or two. Sometimes I can juggle my schedule for same-day visits. There is no travel charge for most of Marin. Many of my clients choose ongoing phone support between on-site service visits. Other options include Apple Remote Desktop, which allows me to troubleshoot your computer from my home office.
WE DO WINDOWS
All new Macs can run Windows. When requested, I set Windows up on my clients’ Macintosh computers to give them the ability to switch back and forth and use real Windows programs.
THE TUNE-UP
Technology changes fast. At least once a year, I recommend having a professional update your software and run basic diagnostics to keep your computer running well. When I do a tune-up, I also evaluate your computer and let you know if you would benefit from an upgrade, like adding memory, or setting up a wireless network. <MORE>
As an “intervenor” (public interest watchdog over PG&E’s shenanigans) I
have unforgiving deadlines to deliver testimony to the California Public
Utilities Commission. More than once, Poona was right there when I needed
him to heal my ailing Mac so I could meet my deadlines.
I’ve also spent many worthwhile hours at Poona's
side, absorbing all manner of wisdom, tips and tricks he graciously
offered in response to my questions – never condescending or making me
feel I was asking too much.
Then there was the time he extricated me
from the unbelievable mess that my web host made of my website – and
followed up by coaxing and coaching me into believing I could
develop the site the way I wanted it.
Please note that due to the volume of email I receive, I may miss your message.
If you don't receive a response within 24 hours, please try to contact me by phone.
MACINTOSH TECHNICAL SUPPORT • TROUBLESHOOTING • WIRELESS • NETWORKING • TRAINING • HELP
ONSITE HOME/OFFICE •
SERVING MARIN COUNTY SINCE 1988
I can usually schedule an appointment within a day or two. Sometimes I can juggle my schedule for same-day visits. There is no travel charge for most of Marin. Many of my clients choose ongoing phone support between on-site service visits. Other options include Apple Remote Desktop, which allows me to troubleshoot your computer from my home office.