Poona Roonz, ACN, has been providing dedicated Apple Macintosh-based support services to small businesses, designers and creative professionals, as well as families and home users in Marin County since 1988. Mac+Tech is certified by Apple as a member of the Apple Consultants Network (Mac OS X Tiger, 10.4).
THE MISSION
Make it easy to do complex things. When it stops working, get it to work. Most importantly: empower my clients without burdening them with technical issues. A lot of my work is showing people how to do things more easily (training). I also do all those technical things you’d expect – setting up networks in homes and offices, wireless, automatic back-ups, configuring email accounts, data recovery, upgrades, and much more.
ON-SITE SUPPORT
I can usually schedule an appointment within a day or two. Sometimes I can juggle my schedule for same-day visits. There is no travel charge for most of Marin. Many of my clients choose ongoing phone support between on-site service visits. Other options include Apple Remote Desktop, which allows me to troubleshoot your computer from my home office.
WE DO WINDOWS
All new Macs can run Windows. When requested, I set Windows up on my clients’ Macintosh computers to give them the ability to switch back and forth and use real Windows programs.
THE TUNE-UP
Technology changes fast. At least once a year, I recommend having a professional update your software and run basic diagnostics to keep your computer running well. When I do a tune-up, I also evaluate your computer and let you know if you would benefit from an upgrade, like adding memory, or setting up a wireless network. <MORE>
Poona has been my personal miracle worker. He retrieved long-lost (and much needed) archives from a dead computer, even restoring it to working order. My newer laptop died a sudden death, blinking a last message along the lines of “Fatal Error. Start looking for a new computer.” Thanks to Poona, I am writing this on that same computer.
He actually answers his phone and talks to you, and lets you know what’s going on, unlike my experiences with other computer techs. Even our business manager was impressed with the fast turnaround and fair price of the resurrection.
Please note that due to the volume of email I receive, I may miss your message.
If you don't receive a response within 24 hours, please try to contact me by phone.
MACINTOSH TECHNICAL SUPPORT • TROUBLESHOOTING • WIRELESS • NETWORKING • TRAINING • HELP
ONSITE HOME/OFFICE •
SERVING MARIN COUNTY SINCE 1988
I can usually schedule an appointment within a day or two. Sometimes I can juggle my schedule for same-day visits. There is no travel charge for most of Marin. Many of my clients choose ongoing phone support between on-site service visits. Other options include Apple Remote Desktop, which allows me to troubleshoot your computer from my home office.